Terms and conditions

Day Visitors:

• Gates open at 08:00 am and close at 17:00 pm
• Day Visitors leaving the park will be issued with a "Pass-out / Paid in Full" card. No visitor will be allowed to leave the park without the card.

Guests:

• Occupancy is from 14:00 pm on day of arrival until 10:00 am on the day of departure.
• Guests leaving the park will be issued with a "Pass-out / Paid in Full" card. No guest will be allowed to leave the park without the card.

Bookings, Confirmations and Payments:

• Booking confirmation will be sent by LIONSROCK to the guest via e-mail or telephonically.
• The Guest shall pay a 50 % deposit to confirm a booking. The deposit is payable into the LIONSROCK account with a reference number provided.
• The remaining amount is to be settled before departure from LIONSROCK.

Cancellation Policy:

• A cancellation 14 days prior to the reservation date shall incur a 25% of the deposit being retained.
• Cancellation 7 days prior to the reservation date shall incur a fee of 50% of the deposit being retained.
• The full deposit will be retained for any cancellations after 7 days, or should the guest not arrive on the reserved date.
• If there is a cancellation after arrival and the guests does not stay the whole period they booked, the full rental price is to be paid.

Accommodation Rates Include:

• Bed and breakfast, the daily making of beds, cleaning services and laundry. Tea/coffee available throughout the day (not pertaining to the self catering units.

Game Drives & Tours:

• Game Drives can be booked at an additional cost.

LIONSROCK does not accept responsibility for:

• Theft, loss, damages, illness or injury pertaining to guests or their belongings, in any way, while travelling or staying at the LIONSROCK or after staying.
• Any publication or advertisement by a third party regarding the services or accommodation available.
• Any mistakes, miscommunications or misrepresentations of information regarding accommodation or bookings on our website or brochures.
• The guest shall be responsible for any damage or loss to any room which they have occupied, whether accidental or not.

Queries, Concerns and Complaints:

• Full detail of any queries, concerns and complaints shall be submitted to LIONSROCK within 4 weeks after the guest vacated the room.